Service Desk Senior Analyst • Tech enthusiast • Coventry
I’m Yamin, passionate about streamlining tech experiences, automating repeat tasks, and keeping services rock solid. Explore my projects and get in touch.
I work at the intersection of people and technology, resolving issues and improving service delivery. I enjoy building small tools, documenting processes clearly, and using data to prevent future incidents.
Clarity, reliability, and continuous improvement.
Built a TechBar check in flow using iPad buttons + Power Automate: first button notifies a Teams channel when a user is waiting and second confirms attendance. Events are automatically logged to SharePoint with precise timestamps to track queue times and service performance.
Tech: Python, CSV, SNOW, Azure, PowerApps, Power Automate
Minimal web dashboard summarising current incidents, SLAs, and alerts.
Tech: HTML, JS, APIs
Clear, searchable knowledge base pages that reduce repetitive support tasks.
Tech: Markdown, static site
Incident resolution, stakeholder communication, service delivery improvements, documentation.
Power Automate flows, lightweight Python utilities, task orchestration.
Platforms, tools & services I use regularly.
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