Service Desk Senior Analyst • Tech enthusiast • Coventry
I’m Yamin, passionate about streamlining tech experiences, automating repeat tasks, and keeping services rock solid. Explore my projects and get in touch.
I work at the intersection of people and technology, resolving issues and improving service delivery. I enjoy building small tools, documenting processes clearly, and using data to prevent future incidents.
Clarity, reliability, and continuous improvement.
Built a TechBar check in flow using iPad buttons + Power Automate: first button notifies a Teams channel when a user is waiting and second confirms attendance. Events are automatically logged to SharePoint with precise timestamps to track queue times and service performance.
Tech: Python, CSV, SNOW, Azure, PowerApps, Power Automate
Minimal web dashboard summarising current incidents, SLAs, and alerts.
Tech: HTML, JS, APIs
Clear, searchable knowledge base pages that reduce repetitive support tasks.
Tech: Markdown, static site
Enter your hourly rate and choose how to input hours: a fixed weekly amount or variable weekly entries. Monthly totals adapt automatically.
Your pay per hour.
Switch to variable if your weekly hours change.
Typical weekly hours.
How weekly converts to monthly.
Combined with hourly earnings.
Guess the word by choosing letters. You have 6 wrong attempts before the hangman is complete.
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